• Want more online reviews?

    Our proven tool helps businesses automatically collect online reviews so you can focus on your business.

  • How it works

    ReviewTrigger gathers online reviews from your customers via automated e-mail or text message requests.

    Automated "Thank You"

    People are more likely to leave reviews when prompted. We'll systematically gather your customer's e-mail addresses and send inviting and engaging branded thank you note/review requests following their purchase.

    Review Net

    The thank you note will ask your customers if they had a good or bad experience. If they chose "I had a bad experience", they will be asked to provide feedback directly to the business owner via a form.

    Conversion

    Customers who select "I had a good experience" will immediately be directed to provide a review on the review sites of your choice.

  • Customers like easy

     

    Our review requests are designed to increase review completion by eliminating hurdles

  • ReviewTrigger In Action

    Watch Our Quick Video to Learn More

  • Benefits

    Avoid negative reviews

    We are all more sensitive to negative reviews

    Using a simple qualification step, we identify if your customer had a good or bad experience. As illustrated above - if they had a positive experience, they are driven to leave a review on one of the sites of your choice.

     

    If they had a bad experience, ReviewTrigger will catch the negative review by directing negative customers to a feedback form versus the review site selection panel.

     

    Instead of potentially having negative feedback published online, its sent directly to you. This provides you with an opportunity to earn back their business.

    Effortlessly see return

    Don't leave 5 stars on the table

    You will have access to a holistic view of the reviews you have gathered across all sites.  

     

    This data will illustrate ReviewTrigger's impact on your online reputation and give you overall insights to help you refine your review strategy.

     

    CLICK HERE TO LEARN ABOUT THE REPORTING DASHBOARD

    Show off your best reviews

    Extend the unique reach of your strongest reviews

    Automatically stream your favorite customer reviews to your website or social channels. With Review Streaming, you ensure prospective customers will see your top reviews.

     

    With Review Streaming, you ensure someone who discovered you on google also sees your strong reviews from Yelp, Facebook and TripAdvisor. This elevates trust and influences their perception of you.

     

    CLICK HERE TO SEE AN EXAMPLE REVIEW STREAM

    Set it up and forget about it

    We play well with others

    ReviewTrigger leverages multiple integrations to increase your quantity and quality of reviews. This is accomplished by implementing a customized strategy to grow your customer e-mail list and automate request distribution when your customer is most likely to take action.
     

    For example, we integrated with a digital waiver platform for skydive companies to request a review immediately after their customers land and are on cloud nine. 
     

    Click on the link below to learn more about our integrations and request strategies. Examples include customized payment processor plug-ins, booking software tricks, text gun review requests, online liability waiver integrations, masked photo texts and many more.

     

    CLICK HERE TO LEARN MORE ABOUT INTEGRATIONS

     

     

     

     

     

    Increase your review conversion

    Request reviews via masked text messages

    Multiply your review count by leveraging our masked text strategy. Send your customer a text message with a photo of them at your business that they can use to share on social media. The message included with the photo auto-populates and includes the review request. Masking the number makes the customer feel confident their phone number remains confidential.

     

    Why text review request? SMS has a much higher open rate than email, coupling a review request with a picture = near 100% opens.

     

    Increasing your opens = more reviews. More reviews = more customers. More customers = more revenue.

    Make leaving a review easy

    Lets make it even easier for your customers to leave the review

    Many customers leave reviews on their phone. To secure as many reviews as possible, leaving a review must be as easy as possible.

     

    Considering this, a significant amount of back-end work was done to minimize clicks.

     

    For example, if the customer clicks on the Facebook logo within the review request, their Facebook app will automatically open, log in and go to your page. We have found that customers are 370% more likely to complete the review when they are auto logged in.

     

     

     

     

  • Case Study

    Nashville Pedal Tavern

    Objective: Nashville Pedal Tavern wanted to increase tourist revenue.

     

    Strategy: The founders knew if they increased their online tourism rank they would elevate awareness and consideration with visitors when they were planning their trip.

     

    Tactic: They have been leveraging ReviewTrigger for over a year and automatically collect reviews following each customer's tour.

     

    Results:

    - 1339 Reviews

    - #1 Category Rank

    - Doubled revenue year over year

  • "ReviewTrigger has made me so busy. I can't keep up."

    Summit Drywall

    "The ReviewTrigger link we give our guests is easy and quick to use. Our review conversion rate has gone from 25% to an astonishing 90% of reviews asked for! In the first month we went from 6th to 3rd in TripAdvisor ranking! Because of this our site, email and call traffic has increased significantly"

    K2 Wine Adventures

    "I'm genuinely impressed by ReviewTrigger. I'm a proud customer and very thankful we work together."

    Max Neuhaus

  • Why it works

    Reviews are a numbers game and we pay attention to what effects our desired outcome (more reviews). Open rate, click through rate and abandonment rate matter. Accounting for them can get you 5-12x more reviews over time.

    High Open Rate

    Timed + Strategic

    Open rate is a giant variable. SMS with text will get you 100% open rate. That's huge considering email's average open rate is 13%.

    High Engagement Rate

    Inviting First Step

    We make you a customized page that's inviting, easy and most importantly fast for customers to leave reviews. Easy is key.

    High Completion

    Auto Log In

    Device detection is also critical. Auto logging in customers to the review site they select reduces abandonment rate by 33%.

  • Set up in minutes - not hours

     

    Our clients' average implementation time is 15 minutes. We take care of the set up and integrations.

  • FAQ's

    Does ReviewTrigger work better than my booking software's automated email function?

    Yes! ReviewTrigger has a higher review conversion rate, catches negative reviews before they are posted online, has device detection (huge conversion advantage), integrates with other tools, can resend requests to un-engaged customers and issues significantly more review requests than a booking software's automated email function.

     

     

    I want to collect reviews, but I am concerned that using ReviewTrigger will increase my negative reviews?

    The Review Funnel was developed specifically to catch negative reviews before they are posted online. Asking for reviews without a Review Funnel is like running an activity business without safety equipment. The Review Funnel drives happy customers to consumer review sites, and upset customers are directed to a private feedback form.

     

    The feedback form ensures their criticism is kept between you and them and gives you an opportunity to earn back their business. In addition, it gives you priceless information about what business or staff adjustments you need to make to continue to exceed expectations.

     

     

    Can you integrate with software products beyonds what's listed?

    Definitely - automation is a foundation of our business and we can plug ReviewTrigger into dozens of software products to ensure a seamless partnership.

     

     

     

    How many of my competitors are using a review collection tool?

    Only 24% of business owners say they employ a tested review strategy that works well. That represents a huge opportunity to begin gathering reviews and create a competitive advantage.

     

     

    What is ReviewTrigger's cancellation policy?

    ReviewTrigger can be canceled after the first 60 days. We are confident in the results we will deliver and do not require a long term commitment.

     

     

     

     

    Can I incentivize customers to give me a review?

    No, that violates review platform rules, however, you can increase engagement and generate more reviews if you include a coupon within the review request. The coupon must be offered to everyone, not just people who have completed a review.

     

     

     

  • Contact Us

    Don't be afraid to reach out. You + us = awesome.