Why ReviewTrigger works
Reviews are a numbers game and we pay attention to what effects our desired outcome (more reviews). Open rate, click through rate and abandonment rate matter. Accounting for them can get you 5-12x more reviews over time.
High Open Rate
Timed + Strategic
Open rate is a giant variable. SMS with text will get you 100% open rate. That's huge considering email's average open rate is 13%.
High Engagement Rate
Inviting First Step
We make you a customized page that's inviting, easy and most importantly fast for customers to leave reviews. Easy is key.
Auto Log In
Device detection is also critical. Auto logging in customers to the review site they select reduces abandonment rate by 33%.
How ReviewTrigger works
ReviewTrigger gathers online reviews from your customers via automated e-mail or text message requests.
Automated "Thank You"
People are more likely to leave reviews when prompted. We'll systematically gather your customer's e-mail addresses and send inviting and engaging branded thank you note/review requests following their purchase.
Increase Review Conversion
Review buttons for the review sites of your choice will highlight for your customers to show what sites they're already logged into, presenting a quick and easy review experience.
Retain More Customers
Customers who may have had a negative experience are given a chance to reach out via feedback form giving you a chance to right any wrongs and retain more customers. Retaining customers is key to growing your business.
ReviewTrigger In Action
Watch Our Quick Video to Learn More
Make leaving a review easy
Lets make it even easier for your customers to leave the review
Many customers leave reviews on their phone. To secure as many reviews as possible, leaving a review must be as easy as possible.
Considering this, a significant amount of back-end work was done to minimize clicks.
For example, if the customer clicks on the Facebook logo within the review request, their Facebook app will automatically open, log in and go to your page. We have found that customers are 370% more likely to complete the review when they are auto logged in.
Increase your review conversion
Request reviews via masked text messages
Multiply your review count by leveraging our masked text strategy. Send your customer a text message with a photo of them at your business that they can use to share on social media. The message included with the photo auto-populates and includes the review request. Masking the number makes the customer feel confident their phone number remains confidential.
Why text review request? SMS has a much higher open rate than email, coupling a review request with a picture = near 100% opens.
Increasing your opens = more reviews. More reviews = more customers. More customers = more revenue.
Show off your best reviews
Extend the unique reach of your strongest reviews
Automatically stream your favorite customer reviews to your website or social channels. With Review Streaming, you ensure prospective customers will see your top reviews.
With Review Streaming, you ensure someone who discovered you on google also sees your strong reviews from Yelp, Facebook and TripAdvisor. This elevates trust and influences their perception of you.
Effortlessly see return
Don't leave 5 stars on the table
You will have access to a holistic view of the reviews you have gathered across all sites.
This data will illustrate ReviewTrigger's impact on your online reputation and give you overall insights to help you refine your review strategy.
Set it up and forget about it
We play well with others
ReviewTrigger leverages multiple integrations to increase your quantity and quality of reviews. This is accomplished by implementing a customized strategy to grow your customer e-mail list and automate request distribution when your customer is most likely to take action.
For example, we integrated with a digital waiver platform for skydive companies to request a review immediately after their customers land and are on cloud nine.
Click on the link below to learn more about our integrations and request strategies. Examples include customized payment processor plug-ins, booking software tricks, text gun review requests, online liability waiver integrations, masked photo texts and many more.
ReviewTrigger a 3 Year Case Study
Milwaukee Pedal Tavern, why small tweaks to the strategy can make a huge difference
Objective: Nashville Pedal Tavern wanted to increase tourist revenue.
Strategy: The founders knew if they increased their online tourism rank they would elevate awareness and consideration with visitors when they were planning their trip.
Tactic: They have been leveraging ReviewTrigger for over a year and automatically collect reviews following each customer's tour.
- Doubled revenue year over year
Set ReviewTrigger up in minutes - not hours
Our clients' average implementation time is 15 minutes. We take care of the set up and integrations.
FAQ's From ReviewTrigger Customers
Does ReviewTrigger work better than my booking software's automated email function?
Yes! ReviewTrigger has a higher review conversion rate, catches negative reviews before they are posted online, has device detection (huge conversion advantage), integrates with other tools, can resend requests to un-engaged customers and issues significantly more review requests than a booking software's automated email function.
I want to collect reviews, but I am concerned that using ReviewTrigger will increase my negative reviews?
The Review Funnel was developed specifically to catch negative reviews before they are posted online. Asking for reviews without a Review Funnel is like running an activity business without safety equipment. The Review Funnel drives happy customers to consumer review sites, and upset customers are directed to a private feedback form.
The feedback form ensures their criticism is kept between you and them and gives you an opportunity to earn back their business. In addition, it gives you priceless information about what business or staff adjustments you need to make to continue to exceed expectations.
Can you integrate with software products beyonds what's listed?
Definitely - automation is a foundation of our business and we can plug ReviewTrigger into dozens of software products to ensure a seamless partnership.
How many of my competitors are using a review collection tool?
What is ReviewTrigger's cancellation policy?
ReviewTrigger can be canceled after the first 60 days. We are confident in the results we will deliver and do not require a long term commitment.
Can I incentivize customers to give me a review?
No, that violates review platform rules, however, you can increase engagement and generate more reviews if you include a coupon within the review request. The coupon must be offered to everyone, not just people who have completed a review.